INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Absolutely. We take great pride in ensuring that the product images displayed on our website accurately represent the items you'll receive. Our commitment to transparency and customer satisfaction means that what you see is what you'll get.

We understand the importance of delivering on your expectations, and our dedicated team works diligently to provide you with a seamless shopping experience, right from browsing to unboxing

Where can I view my sales receipt?

You can easily view your sales receipt by logging into your account on our website and navigating to the "Order History" or "My Purchases" section. There, you will find a record of all your past orders, along with the corresponding sales receipts. If you have any further questions or need assistance, our customer support team is always available to help.

 

How can I return an item?

Please provide the below details to initiate a return. Our team will get back to you with further instructions promptly.

  • Name: [Your Name]
  • Email: [Your Email]
  • Order Number: [Order Number]
  • Item to Return: [Item Name]
  • Reason for Return: [Reason]

Thank you for choosing us. If you have any questions, please don't hesitate to reach out to our customer support team.

 
 
Will you restock items indicated as “out of stock?”

Certainly! We are actively working to restock items that are currently indicated as "out of stock." We understand the importance of offering a diverse and readily available selection to our valued customers. Rest assured, our team is dedicated to replenishing our inventory to meet your needs.

We appreciate your patience and continued support as we strive to provide you with the best shopping experience possible.

Where can I ship my order?

You can ship your order to any valid street address within the region specified during the checkout process. We offer reliable shipping services to ensure your order reaches you promptly and in excellent condition.

If you have any specific shipping inquiries or requirements, please feel free to reach out to our customer support team, and they will be more than happy to assist you.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    • 13727 SW 152nd Street suite #1067 Miami, FL 33177
    • Phone: 9545469780
    • Mail: Info@dplanettech.com